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Refund and Order Cancellation

How can I cancel my order?

If your order is not yet sent by cargo, you can cancel your order from ''Order tracking'' section . If your order has  been  sent  already  to you,  but  you want to cancel it,  you can send it back to us within 14 days after you have received the product.

I live in Turkey, How can I return a product that I have already purchased?

If you want to return the product you ordered for any reason after the delivery, you can return it within 14 days from the date of delivery. This period is 24 hours for evening dresses and there is no exchange in products below 20 TL.
The package and if there is any, standard accessories of a product should be included without any damage in the package that you are returning and the product should be in a position to sell again in the market (without any damage, dirt or being fixed).
You must create a return form for your order that you wish to return by logging into your Sefamerve account (www.sefamerve.com) and clicking on the 'I would like to review my order' button on the order tracking.You can create a return request form by clicking HOW TO REFUND in the ORDER STATUS section.
You can send your return package to us free of charge when you add the TRACKING CODE which transmitted to you at the end of the return registration among your package . Your return will not be accepted if you do not create a refund from the our site.You need to send us your refund within 7 days of receiving the code.
After you have created the HOW TO REFUND form for your return packages which you want to return us within PTT Courier deliveries, you can send us a return by code of 401943616.
You have to send us the form on the inside of the package that says ATTENTION.  Return Address: Hersek Mh. Ahmet Paşa Cd. Konfeksiyoncular Sitesi. No:14 Altınova/Yalova
After sending the product back, you have to keep the code that you are given by the cargo firm. If necessary, we can claim it from you.
As soon as we get the product, return/exchange process is begun and within 5-7 business days, the whole process is completed. If you have demanded an exhange and if we have the product in our stocks, the process continues; however, if we don't have the product in our stocks, you'll get a refund.
Product-exchange can only be applicable for orders inside Turkey and you can claim another product with the same price.
You get the refund to the credit card or bank card with which you have completed your payment. If you have used the 'cash on delivery' option, you have to indicate your IBAN (26 digit number starting with TR) on the 'Return Form'.
I live outside of Turkey. How can I return a product that I have already purchased?

If you ever want to return the product you have purchased, you can return it within 14 days after you have received it (For evening dresses, this period is limited to 24 hours).

The package and if there is any, standard accessories of a product should be included without any damage in the package that you are returning and the product should be in a position to sell again in the market (without any damage, dirt or being fixed).

You must create a return form for your order that you wish to return by logging into your Sefamerve account (www.sefamerve.com) and clicking on the 'I would like to review my order' button on the order tracking.You can create a return request form by clicking HOW TO REFUND in the ORDER STATUS section.

You should write a petition including your name, surname, order code, your reason for returning the product, address information and your signature. After that, you should send the product and the petition back to this address.

*Important*

The costs of return delivery must be paid by the customer. Sefamerve is not responsible for creating a return shipment label or charging the costs back to customer.

After sending the product back, you have to keep the code that given by the cargo firm.

As soon as we get the product, return/exchange process is begun and within 5-7 business days, the whole process is completed. Product exchange process is only valid in Turkey.

TR Return Address
Bahçeşehir 2. Kısım 9. Cadde Alara sitesi villa no:4
How can I learn my IBAN ?
IBAN is 26 digits number starting with the 2 first letters of your country initial  and it defines your bank account. You can learn your international banking account(IBAN) from your bank., ATMs or  call center of  your Ban
The product I have purchased is defective. What should I do?
We are applying comprehensive quality control tests on our products. Since we don't have the chance to control each product, you may face with a problem stemming from the supplier. In this case, you can send the product within the allowed  time limits for returns and after necessary controls, you can get a refund or you can exchange your product with another one within stock limits. For more information about the return processes, please see "How can I return a product?" section.
Within how many days should I return a product that I have purchased?
If you ever want to return the product you have purchased, you can return it within 14 days after you have received it. (For evening dresses, this period is limited to 24 hours.)
I don't have a bank account and I have used 'paying at the door' option.(I live in Turkey ) How can I get the refund?
You can apply to a bank to open a bank account. We can send the refund only to your bank account.

You can return your product to:

- Bahçeşehir 2. Kısım 9. Cadde Alara sitesi villa no:4 if you live OUT OF EUROPE and send it easily with Aras Kargo or Surat Kargo

 How can I get the refund?
You get the refund to the credit card or bank card with which you completed your payment. If you used the 'cash on delivery' option, you have to indicate your IBAN (26 digit number starting with TR) on the 'Refund Form'. After your request is confirmed, you'll get the refund within 3-5 days and also you'll receive both an e-mail and an SMS about the process.

When returning your package, please write  "İade/Return" on your package to avoid any potential problem or tell this information to the cargo personnel in charge.

I can not see the money you have refunded to my credit card account. What should I do?
This situation is about your bank. Your bank may not show it in your account actions or your transaction history very soon. You may see them from these places in the next month. If it still is not visible than the owner of the card may call their bank and solve the problem with "chargeback".